North Brink Practice

North Brink Practice 2024-04-23 Person 0 5 0

I emailed asking some questions following blood test results. I was told to make an appointment and then when I tried was told I didn't need one. I emailed again stating none of my questions has been answered. A different doctor replied to the one I spoke to 3 months ago so the advice I was given then has never been discussed further. A few weeks ago I was also denied an appointment for something else. No consultation or even a discussion with a doctor. I have fairly recently joined the practice and the care is a joke. Shouldn't have joined.

Everything. Actually have appointments available. Or even answer concerns. I'm making my own decisions about my health and no one at the practice to speak to. Absolute joke of a surgery. Answering the last question below, I wouldn't know if I have a condition as that might require a doctor to speak to. What do I pay my taxes for? Its not health care.

North Brink Practice 2024-04-23 Person 3 5 0

The waiting time on the telephone system can be excessive.

Improve the telephone system

North Brink Practice 2024-04-23 Person 5 5 0

Needed a tetanus vaccine quickly and was seen within 30 minutes of telephone call. Excellent service.

It was difficult to get through on the phone initially, but once I had got through couldn’t fault the system.

North Brink Practice 2024-04-23 Person 4 5 0

I've always found all the staff at North Brink to be very helpful especially the nurses since I've had this troublesome ulcerated leg. My only complaint is the lack of disabled parking spaces in the car park which I know is a problem that isn't easy to resolve

See above re car parking

North Brink Practice 2024-04-23 Person 3 5 0

Tried for 2 days on the phone without getting an appointment, managed on the 3rd day. Even tried at reception but got no help.

Allow non urgent appointments to be booked via phone or visit in advance.